EMT Practice Test

1. Question Content...

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Question1: At Universal Containers, Organization-Wide Defaults (OWD) for Cases has been set to Public Read Only. A custom object calls Audits has a master-detail relationship to the Case object. Audit records should be accessible by the members of the Oversight Team only. A Public Group for the Oversight Team has been created.
What two next steps should the administrator tale to meet this requirement?

Question2: The VP of Finance wants to ensure that once an opportunity is closed, it cannot be modified by any user. How can an administrator meet this requirement?

Question3: Universal Containers has four sales region: North America, APAC, EMEA, and LATAM. Each sales region is led by a VP of sales. Each of the VPs wants to have a dashboard emailed to them every IT Monday morning that contains components with only the data for their region. How can an administrator meet this requirement?

Question4: Users have been given Read/Write access to product support cases through criteria-based sharing rules. A user's profile only has read permission for cases.What can the user expect regarding their ability to edit product support cases?

Question5: UC needs to use different a pricebook for sales representatives in US, LATAM, EMEA and APAC.
What should the system administrator do? Choose 1.

Question6: A user with permissions to create price books wants to quickly create a new product with the same information as the existing product by cloning the product. What is an important consideration when cloning a product?

Question7: SFB Industries have set their Sales users profiles to read only on cases. But they have recently created a sharing rule that grants all sales users write access. What is true about the sales users level of access?

Question8: System admin - wants to make sure that when an opportunity is closed - nobody can modify it.

Question9: A user has asked the Administrator at SFB Industries if they should have access to the salary field on the user object they should not. The Administrator has checked their profile and they do not have access to this field on field level security. Where else should they check?

Question10: What password option is available for the administrator to set on content deliveries? Choose 3

Question11: Which three actions can occur when an administrators clicks "save" after making a number of changes to Knowledge data categories in a category group and changing their position in the hierarchy? Choose three.

Question12: Universal Container has set the Organization Wide Defaults for all objects to private. Which profile setting would allow user to access all of the accounts within the organization? Choose 2 Answers

Question13: Which forecasting schedule type would you use if you wanted a benchmark of how much should be sold within a certain time frame?

Question14: If my boss is always traveling and rarely brings his computer (because he loves his Android tablet), how can I make it convenient for the CEO to approve requests from his organization?
Choose 2 answers.

Question15: Which permission do you need to manage entitlements? Choose 2

Question16: When removing test data from a new Developer Org using Mass Delete Records, why is it necessary to Mass Delete Accounts as the last step.
Select one:

Question17: Which three are capabilities of Collaborative Forecasting?

Question18: When using Customizable Forecasts, which forecast category is not included in the forecast?

Question19: In a two-step approval process where the first step is a hiring manager and second is the appropriate director, which of the following relationship types would a system administrator use to establish a relationship between the two approvers?

Question20: A sales manager is receiving an "insufficient privileges" error when viewing a contact. The contact owner is under the manager in the role hierarchy. What is the reason the sales manager is not able to view the contact?

Question21: Assuming that the training sandbox will contain approximately 500MB of production data and be refreshed after daily training sessions, which type of sandbox can be used to train users on new functionality that has recently been deployed to production?

Question22: You can cancel pending actions in the entitlement process queue.

Question23: System Administrator has been asked to create a field on the Opportunity object that will total the invoice amount field for all the invoices associated to the Opportunity. How should this be accomplished? - TROVARE LE RISPOSTE

Question24: What are the three types of Milestone Actions that you can trigger when working with Entitlements? (Select 3)

Question25: How to create a report showing Company growth Year after Year. What function to use ?

Question26: Select an option below that you would use to limit the number of records and assist with data consistency.

Question27: Some users across the business in various departments need the ability to export reports. Which feature will best grant access to these users?

Question28: An Administrator has been asked to grant read, create and edit access to the product object for users who currently have the standard marketing user profile.
Which two approaches could be used to meet this request? Choose 2 answers.

Question29: How can an administrator improve the relevance of search results for support agents searching for knowledge articles to solve articles?
Choose 3 answers

Question30: SFB Industries have started to make use of Collaborative
Forecasts & Quotas. How can the Administrators upload
Quota data into Salesforce? (Select 2)

Question31: What is NOT a feature of CRM Content Packs?

Question32: How can you ensure that when people are entering State Country information it is standardised across the entire business?

Question33: To set up entitlement management, including milestones, entitlement processes, and entitlement templates which two permissions need to be enabled?Choose 2 answers

Question34: Choose the Forecast schedule type that is a revenue projection that can be expressed in dollar amount, units of product family, or both.

Question35: Which of the following are some of the capabilities of a Live Agent?

Question36: Suggest a feature that SFB Industries can enable to increase call deflection.

Question37: On a monthly basis, an administrator would like to pull data related to service contracts from Salesforce to store elsewhere. Which two ways can an administrator accomplish this?Choose 2 answers

Question38: SFB Industries have a requirement to see how many cases are open at any one time over the year. How can this be achieved?

Question39: The best practice when creating Profiles is to:
Select one:

Question40: What type of data can be migrated between environments using change sets? Choose 2 answers

Question41: What tool would you use if you wanted to create a report that would compare results over time based on specific criteria?

Question42: If an administrator uses the data loader to transfer ownership of account records, which two results can be expected?Choose 2 Answers.

Question43: Which deployment tool can be used to delete metadata from an organization? (choose 2 answers)

Question44: Noah wants a report that shows how many cases and closures for all of his subordinates at 6PM each day. How can you configure this?

Question45: Agents can file vacation leave request that must be approved by the manager. An agent is unable to submit the request. What could be the possible cause?

Question46: Universal Containers plans to migrate its existing knowledge base into Salesforce Lightining Knowledge. Which two statements must be considered? Choose 2 answers.

Question47: Universal containers uses Salesforce to track job positions and applicants. Applicants can apply for multiple positions and positions will have multiple applicants. The company wants to ensure that if an applicant is deleted, all associations between the applicant and the position(s) that he or she has applied for are deleted.
How can this be accomplished?

Question48: The administrator at Universal Containers wants to improve data quality by ensuring that all accounts have a Billing State/Province based upon the Billing Postal Code for that account. How can this be achieved? Choose 2 answers

Question49: SFB Industries have two custom objects in a master--detail relationship Total Payments & Daily Payments. If more than 3 daily payment records are added to a total payment record, a notification needs to be sent to the operations manager. How can this be achieved?

Question50: SFB Industries needs to use two Custom Objects Shipments & Shipment items. Every time a Shipment item is marked as packed, it needs to trigger a field update on the master shipment record. What kind of relationship and feature needs to be present for this to work?

Question51: The VP of Sales wants to require that the Next Step Field is always updated when an opportunity stage is changed. How can this process be automated?

Question52: What are two capabilities of Enterprise Territory Management?
Choose 2 answers.

Question53: What are the benefits of territory management? Choose 3 ANSWERS

Question54: What permission do you need enabled to see the Find Duplicates button?

Question55: Universal Containers uses a custom object to track services called Work Items with a lookup to Accounts. The Work Item records should only be visible by users that own the Account records.
Which sharing setting provides the correct visibility?

Question56: A system administrator has unchecked the setting "Enable Content Pack Creation". What can users do with content packs? Choose 1.

Question57: What statements are true regarding Territory Management? Choose 2.

Question58: An administrator notices that there are two account records in the system with the same name.
A contact record with the same name is associated with each account. Using the salesforce Merge Feature, what steps steps should be taken to merge these accounts ?

Question59: An administrator wants to allow users who are creating leads to have access to the Find Duplicates button. What lead object-level permission will the administrator need to provide these users?

Question60: A Sales manager wants to implement a new B2B wherein when an opportunity is closed, it will add the name of the Account to the opportunity name

Question61: SFB Industries is currently granting access to a number of users around the business to various reports and folders in Salesforce. They are currently granting access based on the specific users. Which feature in Salesforce can be used to make this more efficient?

Question62: The marketing department at Universal Containers regularly changes the page layout requirements for its customer marketing objects. The VP of Marketing has asked the administrator for permission to configure only these objects. What can the administrator do to meet this request?

Question63: Dylan has submitted a vacation request for approval by his manager, but the manager is not receiving any email alerts. What can you use in order to troubleshoot the issue? Choose two answers.

Question64: What are some of the limitations of Service Entitlements?
Select 3

Question65: How can you display a dynamic traffic light style image (Red Amber, Green) on the Lead Object, depending on a custom Lead Score field?

Question66: A user has pore with read-only permissions for the case object.
How can the user be granted edit permission for cases?

Question67: The Forecast Category on the Opportunity record maps directly, on a one-to-one basis, to the aggregates on the Forecast tab.

Question68: What must be considered in Communities for internal and external users. External users are using chatter. Choose 2

Question69: What do you need to configure on a profile to allow it to find duplicate records?

Question70: Managers wants to view a dashboard report without logging in to Salesforce and have the data sent via email weekly.

Question71: Universal Containers support team needs to track service level agreements for customers.
Today, they manually look up contacts by name when a customer calls. How can the administrator automate this process?

Question72: A sales manager would like access to the following:
All closed/won opportunities in the last six months for each account the manager owns.
All cases created within the last six months for each account the manager owns.
What can the administrator create to meet these requirements ?

Question73: Salesforce Knowledge offers administrators the ability to fully customize the way an article type displays to an end user.

Question74: How can content types be used in CRM Content? (Choose two answers.)

Question75: The Organization Wide Defaults for SFB Industries on Accounts is set to Private. Because of an acquisition new sales users are going to start using Salesforce but need to see all Accounts. How can this be reflected in Salesforce?

Question76: Which feature is required to use Territory Management?

Question77: What type of process can the system administrator set for an organization's products?
Choose 3 answers

Question78: When importing revenue quota data for Collaborative Forecasts using Data Loader what information must be included in the import file? (3)

Question79: Which of the following is NOT true about article types in Salesforce Knowledge?

Question80: Universal Containers uses Enterprise Territory Management to manage its sales territories. The sales managers want to see who the account is manually shared outside of territory rules.
How can the system administrator meet this requirement?

Question81: Your organization's VP of Sales wants to automatically add the account name to an opportunity name once a record is saved. How can this be done?

Question82: The administrator for SFB Industries would like to deploy a custom object and fields to an unrelated Org. What is the best way to do this using declarative functionality?

Question83: SFB Industries operates in a highly regulated industry. Recently a key bit of information has been changed from a customers record. How can this be audited in the future?

Question84: Universal Containers has four sales regions: North America, APAC, EMEA, and LATAM. Each sales region is led by a VP of Sales. Each of the VPs wants to have a dashboard emailed to them every Monday morning that contains components with only the data for their region. How can an administrator meet this requirement?

Question85: What is NOT a feature of Custom Report Types?

Question86: The administrator uses Process Builder to update a field when certain criteria in the record are met. This field has Field Level Security (FLS) set on it and the "Appointment Setting" users cannot see the field on their page layouts. What will happen when one of the Appointment Setters updates a record to meet the desired criteria?
Select one:

Question87: What would you check to see whether a workflow failed?

Question88: To set the default level of access for users to be able to access each other's records, you would use:
Select one:

Question89: All enabled on Accounts and assign to the new users45. SFB Industries are looking to set up Entitlements in Salesforce. What is the first thing you must do in Salesforce when setting this up?

Question90: While working with a report a Sales Manager at SFB Industries would like to see the % that each opportunity is contributing to the overall pipeline. How can this be achieved?

Question91: What actions can you add to a milestone (3)

Question92: Which value rolls up for both customizable and collaborative forecasting?

Question93: An administrator has uploaded a change set from a sandbox to a production organization and would like to add a missing component to the change set before deployment.
What option does the administrator have to modify the change set? Choose 2 answers.

Question94: What permission would you need to locate duplicate records that you do not own in a custom object?

Question95: The inside sales manager at Universal Containers wants to be able to report on how long leads have a Lead Status of "Open" before the status changes to another value. Additionally, the sales team has requested the status value be changed with fewer clicks. What should the administrator do to meet this requirement?

Question96: Milestone actions determine what happens during a case support process and can trigger what type of workflow actions?
Select 3

Question97: Which of the following statements are true about an end user's forecast? (Select 3)

Question98: When can a user become an owner of a record without being a record creator?
Choose 2 answers.

Question99: SFB Industries are offering standard lower prices to some of their key accounts. How can this be reflected within Products/Price books?

Question100: James, a recruiting manager needs a picklist field implemented on the Position object done by the end of the week. Matt, the system administrator was too busy to fulfill the requirement.
What should Matt do, to prevent this from happening again?

Question101: The administrator of Universal Containers is testing an approval process in a recently refreshed Developer Pro sandbox and is finding that none of the notification emails are being sent to the approvers. Which two reasons could be the cause?Choose 2 Answers

Question102: An administrator would like to convert a Master-Detail relationship to a Lookup relationship. What actions should be taken prior to converting the relationship?
Discuss

Question103: A custom object was created in Universal Containers only system administrator has CRED. Access needs to be extended to VP and Standard User? choose 2

Question104: What can a Sales Representative see once he clicks on the Forecast (Collaborative) tab? Select 4

Question105: A Sales manager at SFB Industries would like to view the global company sales dashboard but be able to switch between a US EMEA & APAC view. How can this best be achieved?

Question106: What things should be specified by the admin to deploy changes from Sandbox to Production org using Force.com IDE? Choose 3

Question107: What permissions must be enabled on a profile to find duplicate records?

Question108: During Deployment from Sandbox to production using Changeset , Few components missed. How you are going to add those component to production ?

Question109: The administrator at Universal Containers has been asked to create an account management dashboard displaying opportunities and activities for each of its top five clients.
Which dashboard feature should the Administrator use to meet this requirement?

Question110: Universal Containers wants only users from the sales department to have access to price books. How can an administrator meet this requirement?

Question111: Which of the following is true about the Salesforce Console for Sales? (Choose 3 answers)

Question112: Salesforce Knowledge offers the ability to store PowerPoint files, PDFs, office documents, and any other type of file with no restriction on size or length.

Question113: Both a sharing rule and an account team give Jose access to the Dixon Chemical account. The sharing rule gives him read access, and the account team gives him read/write access. Will Jose be able to edit the Dixon Chemical account?

Question114: SFB Industries are tightening up their forecasting procedure. Sales Managers would now like to see a submission of each users forecast at the end of each week.
Which feature will allow you to do this?